Policies
Warranty & returns
What is covered, for how long, and how returns work.
Warranty by condition
- New equipment: manufacturer warranty where applicable. [Confirm how manufacturer warranty applies to machines you sell.]
- Grade A — Certified Refurbished: [90 days] parts and labour, starting on the delivery date.
- Grade B — Tested Working: [30 days] parts only.
- Used — not yet tested, and As-is: sold as described, without warranty.
What the warranty covers
Defects in parts or workmanship under normal use. It does not cover consumables (ink, paper, chemistry), print heads unless stated, damage from misuse, unauthorized repairs, incompatible consumables, power problems, or damage in transit.
Making a warranty claim
Contact us with the machine details, a description of the fault, and photos or video. Most issues start with remote diagnosis. If a part or on-site visit is needed, we will explain what is covered before any work begins.
Returns
- Parts and consumables: unused items in original packaging may be returned within [07] days of delivery, subject to a [30]% restocking fee. Electrical parts that have been installed, and special-order items, cannot be returned.
- Equipment: because machines are sold to a specific condition and shipped as freight, equipment sales are final except under warranty, unless your quote states otherwise.
Services
If a repair we performed fails because of our workmanship within [14] days, we will correct it at no charge.
Last updated October 4, 2026
Questions about this?
Ask us directly — we reply personally, usually within [24 Hrs., e.g. one business day].