Technical service & repair
Print equipment service and repair, from a technician who knows the machine.
Remote diagnostics first, component-level repair, and a fixed-scope quote before any work starts.
Remote diagnostics
Video call, screen-share, logs and error codes. Many faults are found — and some fixed — without a site visit.
On-site repair
Field service across [SERVICE REGION, e.g. Metro Vancouver & the Lower Mainland]. Travel further afield by arrangement.
Board & module repair
Bench repair or exchange of control boards, drives, laser and LED exposure units and assemblies.
Installation & relocation
De-installation, crating, moving, re-installation and calibration.
Preventive maintenance
Scheduled cleaning, adjustment and wear-part replacement to prevent breakdowns.
Operator training
Daily maintenance, colour management and first-line troubleshooting for your staff.
How a service request works
- 1Describe the faultModel, error codes, photos or a short video.
- 2Remote triageA technician reviews it within [RESPONSE TIME, e.g. one business day].
- 3Fixed-scope quoteParts and labour agreed before any work starts.
- 4Repair & test printSigned off only when it's printing to spec.
What we service
Our service coverage
Service availability depends on model, parts and location. We only take repair work on equipment we're confident with. For other categories we can still supply machines, parts and sourcing — and we'll tell you honestly if a job is better suited to someone else.
Request service
The more detail you share, the faster we can help. Photos of error screens are especially useful.
- Manufacturer, model and serial number if available
- Machine location
- Error codes or messages
- Whether the machine is completely down